Whether an order is lost or damaged in transit, Erosmalls take charge of any shipping or printing issue. However, if the tracking states that the order has been successfully delivered, Erosmalls will ask the buyer to send a sworn statement, hand written, dated and signed, declaring that he didn't receive the order. Once we receive these document, we will be able to make a claim to the shipping service and offer the buyer a proper solution.
What if the product is lost in transit?
If your package is lost in transit, no worries! We will reprint it and resend it once the estimated time for delivery is exceeded (15 working days after the shipping date). Of course, the reprint will not include any additional fee.
My order has been sent, why don't I see the tracking info?
Your order has been sent; however, it can take up to 48 hours for the tracking info to show up in the UPS system. To minimize confusion, you may want to inform your customers in your shipping emails.
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